Last Updated: [24/03/2025]
Website: www.trovelounge.com.au
Trove Lounge, owned and operated by Trove Lounge Pty Ltd, with its registered office located in Gold Coast, Queensland, Australia, is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your Personal Information, as well as how you may access and correct your personal data or raise concerns.
By using our website and services (the “Services”), you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must cease using our Services.
We collect the following types of personal information when you interact with us:
Information You Provide Directly:
Full name
Email address
Phone number
Residential or mailing address
Account login details (username and password)
Payment information (processed via third-party providers – we do not store payment card details)
Information We Collect Automatically:
When you access or use our Services, we may automatically collect:
IP address
Browser type, language, and access times
Device type, operating system, and unique device identifiers
Pages viewed, links clicked, and website navigation history
Location data (with your consent)
Cookies and similar tracking technologies (see Section 7)
We collect, use, and disclose your personal information for the following purposes:
To provide, operate, and manage our Services
To verify your identity and create your user account
To communicate with you, including sending administrative and promotional emails or SMS
To improve our website’s functionality, performance, and user experience
To process transactions and manage customer service requests
To comply with legal obligations or resolve disputes
To conduct marketing and promotional activities (you may opt out)
We do not sell or rent your personal information. We may disclose your information:
To service providers and contractors assisting in the operation of Trove Lounge, under confidentiality agreements
To comply with legal obligations, court orders, or law enforcement requests
To potential buyers or investors, in the event of a merger, acquisition, or sale of assets
To third parties with your express consent
If we disclose information to overseas recipients, we will take reasonable steps to ensure your data is handled in accordance with Australian privacy laws. By providing express consent to such disclosure, you acknowledge that Trove Lounge is not responsible for breaches by overseas recipients.
We take reasonable steps to safeguard your personal information, including administrative, technical, and physical security measures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute data security.
If a data breach involving your personal information occurs and is likely to cause serious harm, we will notify you in accordance with the Notifiable Data Breaches (NDB) scheme under Australian law.
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or outdated information
Requests must be made in writing via our contact details below. We may require identity verification and respond within 30 days. Access may be refused in limited circumstances (e.g., legal reasons), in which case we will provide a written explanation.
We use cookies and similar technologies to collect usage data, enhance your user experience, and analyse site traffic. You can control cookie settings through your browser preferences.
By using our Services, you consent to receiving marketing communications via email or phone. You can opt out at any time by:
Clicking “unsubscribe” in marketing emails
Contacting us directly (see Section 12)
Please note, transactional and legally required communications will still be sent even if you opt out of marketing.
Our Services are intended for users 18 years and older. We do not knowingly collect information from individuals under 18. If we become aware of such collection, we will delete the information immediately.
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. When no longer needed, we securely delete or de-identify personal data.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external site you visit.
For questions, concerns, or to make a privacy complaint, contact us at:
Email: admin@trovelounge.com.au
Website: www.trovelounge.com.au
We take privacy complaints seriously and will respond within a reasonable time.
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Changes take effect upon publication on our website. We encourage you to review this policy periodically. Your continued use of the Services indicates your acceptance of any updated policy.
Trove Lounge reserves the right to suspend or terminate user accounts found to be in breach of this Privacy Policy.
© 2025 Trove Lounge Pty Ltd. All Rights Reserved.
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